Frequently Asked Questions

Can I take it for a test ride?

You can try the Sybian risk-free for 45 days. If you’re not satisfied, we’ll refund you, and all you have to pay is a return fee and shipping.

Which attachments do you recommend?

It really depends on your personal preference. Our most popular attachments are the ones included with your Sybian order. We offer 11 Classic attachments in beige or chocolate and another 6 Premium Silicone purple attachments that vary in size and shape, all designed for maximum pleasure.

Is the shipping box discreet?

There is nothing on the box to indicate the contents. Abco Research Associates is on the shipping label. The box is 19.25″ long, 13.5″ wide and 14.5″ high and weighs approximately 34 pounds. A signature is not required for delivery.

Is a signature required for delivery?

A signature is not required for delivery. You can also choose to ship your Sybian to a UPS location. If you choose this option at checkout, list your name, Attn: UPS Customer Counter and their address. You must have the UPS Tracking number and a photo ID when you pick up your package from UPS.

Will I get an order tracking number?

You will receive an email with the tracking number when your order is processed and shipped. All orders received by 2 p.m. Central will be processed and shipped the same day. The length of time to receive your package is determined by your choice of shipping options.

What if I am unable to kneel on the Sybian?

The Sybian can be used on any safe, sturdy item that will raise it up to accommodate the height that is comfortable to you. We sell an attractive, discrete storage cabinet for your Sybian and all accessories. (It will not store the stool). It also serves as a riser and has three different heights to choose from. See our Shop page for details and photos. The Sybian can also be used while laying down. Simply stand the Sybian up with the cord side down and pull it into you. Have pillows available to adjust the height and for your comfort.

Can I use the attachments even if I'm allergic to latex?

There is no latex in Sybian attachments. All beige and chocolate attachments are made of a material known as C-Flex®. It does not contain latex rubber, polyvinyl chloride, silicone rubber, phthalates or polyurethane. No allergic reactions have ever been reported. Our silicone attachments are made of 100% pure medical grade silicone.

What kind of sound can I expect?

Sybian motors do not make much sound but the movement of vibration does. It should be noted that vibration will transfer down through a wood structure if Sybian is not placed on a well-padded surface. The purpose of the padding is to absorb the movement that is transferred down through the base of the unit. Sybian can be used on well-padded carpet, on a bed or on the floor mat available through our store.

Is international shipping available?

International Shipping is available to most countries. Click International Customers for complete information.

Can I access the instruction manual online?

Yes, the instruction manual is available as a downloadable PDF.

Do you make other pleasure products?

Yes. Abco Research Associates also manufactures the Venus for Men, a high-tech, hands-free masturbation machine that creates powerful stroking action. Learn more by visiting our Venus for Men website.