Follow these steps before sending your Sybian to Abco Research Associates for return:
Please clean your unit.
Return the Machine, Stool and Power cord.
Please do not return OPENED attachments. Only unopened attachments in their original packaging should be returned.
Packing the Sybian in the original shipping carton is highly encouraged. Placing the unit and cardboard back into the box as shown below will help ensure that there is no damage in transit. If the original packaging is not available please package your Sybian carefully. Damage sustained as a result of improper packing could result in additional funds with held from your refund:
Return units to:
Abco RMA (and your serial number) <<< THIS IS YOUR RETURN AUTHORIZATION NUMBER.
884 Lampert Lane
Monticello IL 61856 USA
UPS Ground is the best shipping method for returning the Sybian.
If you are returning from Canada please remember the country of ORIGIN is USA , the Sybian is MADE IN THE USA.
WE do refund the day the machine comes in or the very next day, It may take up to a week for the bank to post this refund to your account.
We do NOT refund for shipping in EITHER direction.
We do not refund for storage cabinet or mats or fluidproof covers.
We do not refund for any additional accessory items purchased and opened.
The RETURN fee is $175.00 against the actual purchase price of the Classic Sybian Package itself after any discount.
Please return the Lifetime warranty certificate (if purchased) for a full credit.
Packages returned from OUTSIDE the USA – we reserve the right to hold a $300.00 fee for 8 weeks to cover any possible brokerage/tax/duty fee bill that may be presented.
Any difference will be refunded to you after that time.